How can we help you today?
 
Our offices during the pandemic
Our offices are Covid-secure with risk assessments in place. Many of our colleagues who have been working from home have now started returning to our offices.

Our offices are now open to the public on a no appointment necessary basis. This includes the Housing and Customer Hub based at Cavendish 249.
 
Complaints
We are committed to providing an excellent service to our customers. However, we realise that things can occasionally go wrong.

If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know and we will always try to resolve your problem as quickly as possible.
 
Contacting us out of hours
Our connect contact service is open to take calls Monday - Friday, 8am - 6pm. We understand that these times are not convenient for everyone, or that something very urgent may occur when our daytime contact service is not available. To report a situation outside of our office hours that needs an emergency response, call our Connect number 0161 331 2000 / 0300 011 1144.
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